Privacy Policy
Last updated: April 11, 2026
This Privacy Policy explains how InfraSynex Pty Ltd ("InfraSynex", "we", "us", or "our") collects, uses, stores, and discloses information through our websites, demo and contact forms, support channels, product enquiries, and related business operations.
If you use the InspectPro application, product-specific data handling is covered by the InspectPro Privacy Policy, which supplements this website and corporate privacy notice.
Who we are
InfraSynex Pty Ltd
Office 3849, Ground floor, 470 St Kilda Road, Melbourne VIC 3004, Australia
Website: https://www.infrasynex.com
Email: info@infrasynex.com
Information we collect
Depending on how you interact with us, we may collect:
- Contact and identity details, such as your name, work email address, phone number, company name, job title, and the contents of your enquiry.
- Commercial and relationship information, such as your interest in our products or services, demo requests, proposal discussions, support history, and records of our communications with you.
- Website and technical information, such as device type, browser type, IP-derived approximate location, referral source, page visits, and security logs generated when you access our sites.
- Information you choose to provide in forms, emails, support messages, recruitment enquiries, or other direct communications with us.
How we use information
We may use information to:
- respond to enquiries, demo requests, support requests, and other communications;
- provide website functionality and manage our business operations;
- evaluate, negotiate, and manage commercial relationships;
- improve our websites, messaging, and customer experience;
- protect our systems, prevent misuse, and investigate incidents;
- comply with legal, regulatory, accounting, and record-keeping requirements.
Legal bases and consent
Where applicable law requires a legal basis for processing, we generally rely on one or more of the following:
- your consent;
- performance of a contract or pre-contractual steps requested by you;
- our legitimate interests in operating, securing, and improving our business;
- compliance with legal obligations.
If we rely on consent, you may withdraw it at any time, although that will not affect processing already carried out lawfully before withdrawal.
Cookies and similar technologies
Our websites may use cookies, local storage, or similar technologies to support core site functionality, measure usage, remember preferences, and protect against abuse. You can manage many of these settings through your browser, but some site features may not function correctly if they are disabled.
How we share information
We do not sell personal information. We may disclose information:
- to service providers that help us operate our websites, email, document management, support, hosting, analytics, or security systems;
- to professional advisers, insurers, auditors, and financing counterparties where reasonably necessary;
- within a corporate transaction such as a merger, acquisition, restructuring, financing, or asset sale;
- when required by law, court order, legal process, or regulatory authority;
- where necessary to establish, exercise, or defend legal claims, or to protect rights, safety, and security.
International processing
Our providers and systems may process or store information in Australia and in other countries. Where required by law, we take reasonable steps to implement appropriate safeguards for cross-border transfers.
Retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including to maintain business records, manage customer relationships, resolve disputes, enforce agreements, satisfy legal obligations, and preserve security and audit trails.
Retention periods vary depending on the type of information, the nature of the relationship, and applicable legal requirements.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your rights and choices
Subject to applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information, and to object to certain processing or request portability in some circumstances.
To make a request, contact us at info@infrasynex.com. We may need to verify your identity before acting on a request.
Third-party links
Our websites may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties, and you should review their own privacy notices.
Children
Our websites and services are intended for business and professional audiences and are not directed to children under 13.
Changes to this Policy
We may update this Privacy Policy from time to time. If we do, we will post the revised version on this page and update the "Last updated" date above.
Contact us
For privacy questions or requests, contact:
InfraSynex Pty Ltd
Email: info@infrasynex.com
Support: support@infrasynex.com
Postal address: Office 3849, Ground floor, 470 St Kilda Road, Melbourne VIC 3004, Australia