InfraSynex Inspect Account Deletion

Last updated: June 11, 2026

You can start deletion directly in the app, or submit a verified web-support request to InfraSynex Pty Ltd using the process below.

Delete in the App

1. Open InspectPro and go to Menu, My Profile, Security, then Delete Account.
2. Review the subscription, organization, shared-data, and local-file consequences.
3. Verify your identity again, type DELETE, and submit the request.

The in-app request disables new sign-in and token refresh after it is accepted, then starts server-owned cloud cleanup. Retryable cleanup is tracked until it completes.

How to Request Deletion

1. Email support@infrasynex.com from the email address associated with your InfraSynex Inspect account.
2. Use the subject line "InfraSynex Inspect Account Deletion Request".
3. Include your full name, company name if applicable, and the email address tied to the account you want deleted.
4. We send a verification step to the registered account email before processing. A request from an unverified or different address is not sufficient proof of account ownership.
5. If your account is the only administrator of an organization-managed workspace, transfer administration or close the organization first.

What We Delete

• Your InfraSynex Inspect authentication account and profile record.
• Cloud-stored report data, uploaded media, and related account-linked content that is controlled solely by your individual account.
• Associated app access tokens and active service access tied to the deleted account.

What May Be Retained

• Records needed for legal compliance, fraud prevention, dispute resolution, security investigations, and financial/accounting obligations.
• Subscription, transaction, and billing records that must be retained by law or by our payment and platform providers.
• Workspace or project data that is controlled by an employer, contractor, enterprise customer, or other organization administrator.
• Residual backup or log copies retained for disaster recovery and security purposes for a limited period.

Deletion Timing

Once we verify your request, we aim to process account deletion within 30 days. Limited backup or log data may remain for up to 90 days before routine deletion cycles complete, unless longer retention is required by law or for legitimate security, fraud-prevention, or accounting reasons.

Important Notes

• Deleting your cloud account does not automatically remove files that remain stored locally on your devices. You should also uninstall the app and remove any exported files you want deleted from your own systems.
• Account deletion does not automatically cancel App Store, Google Play, Stripe, or organization billing. Cancel paid billing with the applicable provider before deleting the account.
• If you use InfraSynex Inspect through an organization, some data may be retained by that organization under its own retention and compliance requirements.

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