InfraSynex Inspect Terms and Conditions

Effective: August 3, 2026

Last updated: August 3, 2026

These Terms and Conditions ("Terms") govern access to and use of the InfraSynex Inspect mobile and web applications, related websites, and supporting cloud services (together, "Inspect") provided by InfraSynex Pty Ltd ("InfraSynex", "we", "us", or "our"). Our Privacy Policy explains how we handle personal information.

1. Agreement and authority

You accept these Terms when you create an account after selecting the acceptance checkbox, purchase a plan, accept an organisation invitation, or otherwise use Inspect after being presented with these Terms. The account-creation flow records the accepted Terms and Privacy Policy versions, timestamp, locale, app version, build number, and platform.

If you act for a company, government body, employer, client, or other organisation, you represent that you have authority to accept these Terms for that organisation. A signed order form, enterprise agreement, or quote may add or replace terms; it prevails to the extent of an inconsistency.

You must be legally capable of entering this agreement. Inspect is a professional and business service and is not intended for independent use by anyone under 16.

2. Accounts and security

You must provide accurate account information, protect credentials and devices, use multi-factor authentication where required, and promptly notify support@infrasynex.com of suspected unauthorised access. You are responsible for activity under your account except to the extent caused by our failure to use reasonable care or another responsibility that law does not permit us to transfer to you.

Organisation administrators control membership, roles, seats, workspace access, and some retention decisions. Users must not claim a role, licence, authority, or organisation affiliation they do not hold.

3. Professional and evidentiary responsibility

Inspect is a capture, collaboration, and reporting tool. It is not engineering, legal, safety, certification, or other professional advice and does not replace professional judgement, site verification, statutory duties, supervision, or independent review.

You remain responsible for the scope, method, accuracy, completeness, approval, and lawful use of an inspection and its report. Automated calculations, templates, maps, weather, image analysis, status indicators, and generated text or documents may contain errors and must be checked by a suitably qualified person before reliance or distribution.

Electronic signatures, timestamps, GPS evidence, audit events, and exports help document a workflow but do not by themselves prove identity, authority, authenticity, compliance, or legal admissibility. You decide whether additional verification or witnessing is required.

4. Plans, subscriptions, and purchases

Inspect may offer a free tier, paid auto-renewing subscriptions, one-time report credits, organisation seats, negotiated contracts, trials, or promotional access. The purchase screen, app-store confirmation sheet, Stripe checkout, quote, or order form presented immediately before purchase states the applicable product, included service, currency, tax treatment, full amount charged, billing period, trial or introductory period, and renewal terms. Those transaction terms form part of these Terms.

For an auto-renewing subscription:

  • the displayed price is charged for the displayed billing period and the subscription renews automatically for successive periods until cancelled;
  • any trial or introductory offer converts on the disclosed date to the disclosed renewal price unless cancelled before conversion;
  • Apple, Google Play, or Stripe may process payment and apply its own billing, payment-method, notice, and refund terms; and
  • price or plan changes take effect only with the notice, consent, and store or legal process applicable to that purchase.

The in-app purchase screen must show the current localised price and billing period. A website, marketing page, or example price is not a purchase offer if it differs from the final store or checkout confirmation.

5. Cancellation, account deletion, and refunds

Cancel recurring billing through the provider used for the purchase:

  • Apple subscriptions through Apple ID subscription settings;
  • Google Play subscriptions through Google Play's subscription centre;
  • individual Stripe subscriptions through the billing portal; and
  • organisation billing through the authorised organisation owner or the applicable order-form process.

Unless the purchase screen or applicable law says otherwise, cancellation stops future renewal and paid access continues until the end of the current paid period. Deleting the app, leaving an organisation, or deleting an Inspect account does not cancel billing. Restore Purchases restores eligible app-store entitlements; it does not create a refund or transfer an organisation contract.

Refund requests are handled by the applicable store or billing provider and the law applying to the purchase. Nothing in these Terms excludes, restricts, or modifies a consumer guarantee, refund, cancellation right, or other remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law. A statement that a fee is ordinarily non-refundable does not override those rights.

6. Your content and permissions

As between you and InfraSynex, you or the relevant organisation retain ownership of reports, notes, photos, audio, signatures, attachments, and exports you provide ("Customer Content"). You grant InfraSynex a non-exclusive, worldwide, royalty-free licence to host, copy, transform, transmit, display, secure, back up, and delete Customer Content only as reasonably necessary to operate and support Inspect, follow authorised instructions, enforce these Terms, and comply with law.

You must have the rights, notices, consents, and authority needed to collect and use Customer Content, including personal information, images, signatures, locations, confidential information, and third-party intellectual property. Do not upload unlawful, malicious, deceptive, or unauthorised material.

7. Collaboration, sharing, and organisation content

Report owners and organisation administrators can grant or revoke roles. An authorised collaborator may view, edit, review, download, or export content as their role permits. Collaborative changes and audit records may remain part of the report history after a collaborator loses access or deletes their account.

Before inviting someone or creating a share link, verify the recipient, role, and content. Recipients can copy or redistribute downloaded reports and files; revoking a link cannot retrieve an existing copy. Never treat a public or forwardable link as suitable for information requiring stronger access control.

Organisation-managed content is controlled under the organisation's instructions and applicable agreement. A departing member may lose access while the organisation retains its workspace records. An only administrator must transfer administration or close the organisation before deleting their account.

8. Storage, retention, deletion, and backups

Inspect supports local-only and cloud-enabled workflows. You are responsible for maintaining exports, approvals, source records, and independent backups required for professional, contractual, insurance, or legal purposes. Synchronisation, trash, and restore functions are operational conveniences and are not an unlimited archive or records-management guarantee.

Cloud reports placed in deletion are ordinarily recoverable for 30 days before hard deletion; generated cloud exports and their share records ordinarily expire after 7 days. Account deletion follows the process at Delete Account and the more detailed retention rules in the Privacy Policy.

Account deletion does not delete organisation-controlled records, another person's lawful copy, device-local data, gallery files, downloaded or distributed exports, billing/tax records, security evidence, or information subject to a legal hold. Local files remain under the control of the relevant device user.

9. Acceptable use

You must not:

  • access another account, report, workspace, or system without authority;
  • bypass security, app-integrity, entitlement, quota, or access controls;
  • disrupt the service or introduce malware, spam, or destructive content;
  • scrape, reverse engineer, or extract protected service logic except where law expressly permits it;
  • use Inspect to violate law, safety duties, confidentiality, privacy, intellectual-property rights, or another person's rights; or
  • resell or provide Inspect as a service bureau unless an agreement permits it.

Reasonable API, storage, export, collaboration, and usage limits may apply to protect users and service reliability.

10. Service availability, changes, and support

We use reasonable care in operating Inspect but do not promise uninterrupted or error-free availability. Connectivity, offline queues, third-party services, device limitations, maintenance, incidents, and force-majeure events may delay synchronisation, exports, billing updates, or support.

Support is provided through the channels and service level, if any, stated for your plan or agreement. We may make proportionate changes needed for security, law, compatibility, reliability, or product development. If a change materially reduces a paid service, we will provide notice and any remedy required by law or the applicable purchase terms.

11. Third-party services

Inspect depends on services such as Firebase and Google Cloud, maps, Apple, Google Play, RevenueCat, Stripe, authentication providers, and email delivery. Their terms and privacy notices govern their independent services. We remain responsible for obligations that applicable law or our agreement does not permit us to transfer to a provider or to you.

12. InfraSynex intellectual property

InfraSynex and its licensors own Inspect software, designs, trademarks, documentation, templates, and service technology. These Terms grant a limited, revocable, non-transferable right to use Inspect for its intended purpose during the applicable account or subscription term. They do not transfer ownership of Inspect or permit use of InfraSynex branding without written approval.

Feedback may be used without restriction or payment provided we do not identify you or disclose Customer Content contrary to the Privacy Policy or an agreement.

13. Suspension and termination

You may stop using Inspect and can request account deletion. We may restrict or suspend access where reasonably necessary to address non-payment, a material breach, security risk, unlawful use, provider requirement, or legal obligation. Where practicable, we will give notice and an opportunity to remedy the issue.

Termination does not affect accrued payment obligations, non-excludable rights, or provisions intended to survive, including ownership, confidentiality, retention, liability, dispute, and deletion provisions.

14. Consumer guarantees and disclaimers

Australian law may give consumers guarantees that services are supplied with due care and skill, are fit for a disclosed purpose, and are supplied within a reasonable time. Those and other non-excludable rights remain in force.

Subject to those rights, Inspect is provided on an "as available" basis. We do not warrant that every template, output, integration, calculation, or third-party result will be suitable for your particular professional or regulatory purpose.

15. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful. To the extent liability can lawfully be limited, neither party is liable for indirect or consequential loss that was not reasonably foreseeable, and InfraSynex's aggregate liability arising from Inspect is limited to the greater of the amount paid for Inspect in the 12 months before the event or AUD $100.

That limitation does not apply to fraud, wilful misconduct, death or personal injury caused by negligence, infringement of the other party's intellectual property, breach of confidentiality or privacy obligations, or a consumer remedy that cannot lawfully be limited. Any permitted limitation will be reduced to the minimum extent necessary for it to be enforceable.

16. Indemnity

To the extent permitted by law, you indemnify InfraSynex against a third-party claim caused by your unlawful Customer Content, deliberate misuse of Inspect, or material breach of these Terms. The indemnity is reduced to the extent the claim was caused by InfraSynex, does not cover loss that could reasonably have been avoided, and is subject to prompt notice and reasonable control of the defence.

17. Changes to these Terms

We may update these Terms for legal, security, provider, or product changes. We will publish the revised version and effective date. If a change materially affects rights or obligations, we will provide reasonable notice and request a new acceptance where required rather than relying only on continued use.

18. Governing law and disputes

These Terms are governed by the laws of Victoria, Australia. The courts of Victoria have non-exclusive jurisdiction, subject to any mandatory right to bring a claim elsewhere. Before commencing proceedings, each party should try in good faith to resolve the dispute through the contact below, except for urgent relief or where that step would prejudice a legal right.

19. Contact

InfraSynex Pty Ltd